Zero-downtime security through 24/7 proactive monitoring
Enhance business protection with automated system health checking
Traditional security systems rely on reactive fault reporting, which often means discovering a failure only after footage has been lost. Our Proactive Monitoring as a Service (PMaaS) detects and resolves technical faults before they escalate, ensuring your security infrastructure remains fully operational and compliant.
If a device drops offline, you’ll get an instant alert and we’ll be in the background resolving any issues.
We monitor internal temperatures and component health to catch performance degradation, preventing avoidable hardware failure before it disrupts your site.
We detect drive degradation before storage loss occurs, securing your vital video evidence and maintaining a complete, reliable audit trail.
We verify your recording performance against your security policy daily, ensuring you remain compliant and never face a gap in footage liability.
We ensure all device logs are perfectly timestamped, making your systems forensic-ready and streamlining complex security investigations.
Which systems can be monitored?
We can keep an eye on your entire cloud-hosted security stack and every IP device, including:
Flexible support tiers for your security requirements
Every site has different risk profiles and operational needs. Whether you require standard business-hours oversite or round-the-clock peace of mind, we provide a structured support model to ensure your security estate is always accounted for.
Who benefits from PMaaS?
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Frequently asked questions
PMaaS is designed to augment your IT team. We handle the repetitive, high-volume tasks of system health oversight, maintenance, and initial troubleshooting. This frees your IT staff to focus on higher-level strategic projects while we ensure your security estate stays online.
We support your entire cloud-hosted security stack. This includes Cloud CCTV (VSaaS), Cloud Access Control (ACaaS), and managed network hardware. If your hardware is IP-based and critical to your site’s security, we have the tools to monitor it.
Yes. By maintaining automated logs of system health, recording performance, and time-sync accuracy, PMaaS provides the necessary documentation to prove your security systems are compliant. This simplifies the audit process and demonstrates due diligence to regulators.
PAM is designed for standard commercial environments, providing comprehensive system oversight and incident resolution during office hours. PAM+ is built for high-risk sites that require zero-downtime security, offering 24/7 incident logging, management, and out-of-hours response to ensure continuous protection.
If your business cannot afford downtime, requires clear audit trails for insurance compliance, or manages multiple sites remotely, PMaaS is designed for you. Get in touch today to discuss your current infrastructure, and our team will provide a tailored assessment.